Please note. This is a first-pass template tailored to a Research-Use-Only, Cash-on-Delivery store shipping to the UAE and Lebanon. Have it reviewed by qualified legal counsel for your jurisdiction before you rely on it.

Shipping & Handling

Last updated: 9 July 2026

Where we deliver

We currently deliver within the United Arab Emirates (priced in AED) and Lebanon (priced in USD). Orders with a delivery address outside these regions cannot be accepted at this time.

Delivery fees

UAE: a flat AED 25 delivery fee, free on orders over AED 400. Lebanon: a flat USD 7 delivery fee, free on orders over USD 120. The exact fee is shown in your order summary at checkout.

Payment on delivery

All orders are Cash on Delivery. Please have the exact order total in cash ready for the courier. We will contact you using the phone number on your order to arrange a delivery time.

Processing & timelines

Orders are typically prepared within 1–2 business days. Delivery timelines depend on your location and courier availability and are provided as estimates, not guarantees.

Packaging & handling

Products are supplied as lyophilized (freeze-dried) powder in sealed vials and shipped discreetly. Cold-pack shipping is available on request. On receipt, store each product according to the guidance provided and handle it as a research material under good laboratory practice.

Inspection & failed delivery

Please inspect your order on delivery. If an order cannot be delivered after reasonable attempts, or payment is not made on delivery, it may be returned and cancelled. See Returns & Refunds.